שאלות נפוצות

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Q: How long does delivery take?
A: Delivery time is between 2-5 business days.

Q: How can I track my order?
A: A tracking number will be sent to you after placing your order.

Q: Are the products located in Israel?
A: Yes, products are shipped from local stock, hence the fast delivery times.

Q: Is there a warranty on the products?
A: Yes, the warranty is provided according to the product's terms.

Q: Can I return or exchange an item?
A: Yes, returns or exchanges can be made according to the terms. The product must be new, unused, in its original packaging, and without damage. For full details, please refer to the "Returns and Exchanges Policy" page.

Q: Who pays for shipping in case of a return?
A: The return of the product is at the customer's expense, unless a defective or incorrect product was received.

Q: What happens if I received a defective or incorrect product?
A: Please contact us as soon as possible via the "Contact Us" page with attached photos, and we will handle it quickly.

Q: How can I contact you?
A: Via the "Contact Us" page on the website.

Q: Can I pay in installments?
A: Payment options are displayed on the payment page according to the available payment methods.